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I wanted to congratulate Crystal Pools on providing such a professional and comprehensive service. My wife and I are very happy with the outcome, the pool is beautiful and we are pleased with the design advice we received all the way through the process.
Our experience started with Ray our sales person. Ray did a great job of listening to what we wanted and adjusting the quote accordingly. He explained the reasons behind the price difference between Crystal and other pool builders very well, to the extent where we agreed to purchase through Crystal though it was the most expensive quote (also the most comprehensive quote and I can now see how the other builders would have been the same price or more in the end).
Our build supervisor did a phenomenal job. He provided timely and expert advice throughout the building process to ensure we got the pool we wanted (often at a time we still didn’t know what we wanted yet, he was very patient and knowledgeable). He also did an amazing job of ensuring that each step of the process flowed into the next with minimal or no time between to slow things down. He gave us consistent and timely updates so that we knew what was going on, how long it would take, and what we could expect from it. He made the entire process enjoyable and exciting for us.
Thank you for the experience. I often hear of home renovation or pool installation nightmares, but I can only describe ours as enjoyable and exciting (especially for the kids who loved watching the entire job).
Peter Merrilees | Sydney