Crystal Pools is committed to ensuring your swimming pool design and installation experience is an easy one: from initial consultation through to design and construction. We have installed thousands of pools in backyards across Sydney over the past 60 years. Here’s a sample of testimonials from our customers.
I wanted to congratulate Crystal Pools on providing such a professional and comprehensive service. My wife and I are very happy with the outcome, the pool is beautiful and we are pleased with the design advice we received all the way through the process.
Our experience started with Ray our sales person. Ray did a great job of listening to what we wanted and adjusting the quote accordingly. He explained the reasons behind the price difference between Crystal and other pool builders very well, to the extent where we agreed to purchase through Crystal though it was the most expensive quote (also the most comprehensive quote and I can now see how the other builders would have been the same price or more in the end).
Our build supervisor did a phenomenal job. He provided timely and expert advice throughout the building process to ensure we got the pool we wanted (often at a time we still didn’t know what we wanted yet, he was very patient and knowledgeable). He also did an amazing job of ensuring that each step of the process flowed into the next with minimal or no time between to slow things down. He gave us consistent and timely updates so that we knew what was going on, how long it would take, and what we could expect from it. He made the entire process enjoyable and exciting for us.
Thank you for the experience. I often hear of home renovation or pool installation nightmares, but I can only describe ours as enjoyable and exciting (especially for the kids who loved watching the entire job).
Peter Merrilees | Sydney
It was nice to catch up with you after all this time. What a pleasant surprise to find that Crystal were still interested in a pool they built 14 years ago.
Your advice ,expertise and concern were invaluable. No wonder Crystal continue to be the leaders in their field.
Heather and David Wilson | West Pennant Hills
I just wanted to thank you and the team at Crystal pools, for following up and re-tiling our pool.
It looks fantastic….. Scott did a great job and John was also fantastic…
I know it took some time and I am sure it’s not something that you do often, but my both my wife and I appreciate Crystals customer service.
Brian Roberts | Central Coast
From our first meeting we felt at ease and knew Crystal Pools would be part of our journey in building our pool. We live in a duplex with tight and limited access and from our first visit Dawson assured us that this would not be an issue and he was right. From the check in phone calls from Dawson to Ray's project management we could not have asked for a better combination.
Not having any building experience ourselves, it was the honesty and handy tips along the way that made this journey easier. Knowing the costs involved up front meant that we didn¹t have any surprises at the end but still gave us the flexibility to make changes along the way. We must also commend the service and the workmanship from the various trades and the recommended suppliers.
A lot can be learnt from the customer service Crystal provided. At all times we knew what was happening and what was coming up next. Any questions were answered by either Dawson or Ray and not once did they make us feel as though the phone call was unnecessary.
Now at the end of our build, we look out into our backyard and have the pool we envisioned from the beginning. Dawson and Ray have helped us achieve our dream of giving our little girls their very own pool.
Ann & Scott Deller | Sydney
It is fair to say that the build of our house took much longer than had expected. However, Crystal Pools was very understanding of the issues we had faced with our house build and where flexible in assist us with timelines for completing our pool. Every time we dealt with them they were professional and very helpful.
Mark Trowell |
Thank you for organising the Insurance Certificate so promptly. I would like to say how delighted we have been with our pool. It has given us a lot of pleasure plus it is extremely easy to maintain. The staff at Crystal Pools who worked on it were always very obliging and considerate to me both during and after completion of the pool when I needed to ask questions. So just a big thank you to everyone before we hand it on to another lot of happy customers for sure.
Susan Millar | Thornleigh
Crystal Pools was highly recommended by many of our friends who had used them to install their pools. We love what Crystal has done with our new pool and can’t wait to enjoy our first full summer using it. Our pool is such a feature of our property and having such an amazing pool now has definitely added value to our property.
Lean Family | Avalon
We received a few quotes, but the man who came to us from Crystal Pools was what made our decision in the end. He was genuine and honest and we felt we could trust Crystal Pools from our experience with him. The pool definitely has a wow factor, people are blown away when they first see it. I would classify Crystal Pools as a Master Builder for sure.
When it comes to choosing the right pool builder it pays to compare beyond the photos. A Crystal pool is a superior master built pool with the highest level... » Read more
MOST PRESTIGIOUS PROJECT:
2018 Commonwealth Games complex contractor (2013)
While not the biggest project, Crystal Pools director Michael Harris said: “We see this as a reward for all the good work we’ve done over the years and never losing sight of our goals.”
Whitlam Aquatic Centre, Liverpool, NSW (1995)
This project incorporated the design and construction of six pools and four huge backwash/holding tanks. It was a highly-complex and involved project that required significant planning. By today’s standards, the dollar-value of this project still equates to one of the largest projects Crystal Pools has completed to date.
MOST REMOTE PROJECT:
Broken Hill Aquatic Centre, NSW (2008)
Although geographically not as far from Sydney as Alice Springs, the logistics of this project made it the most remote undertaken to date. As an ‘outsider’ to the area, many local businesses refused to supply Crystal Pools, resulting in all materials having to brought into town from elsewhere – even as far away as Mildura (VIC).
MOST DIFFICULT PROJECT:
Private pool for Wally Truscott (founder of Truscott Toyota)
This pool was built in Sydney Harbour – literally. Work was limited to around three hours each day, due to tidal influence and the wake from passing ferries created further dramas. There was also a heritage-listed seawall (partly protected by the National Trust of Australia) that had to be carefully navigated during excavation and construction.